Work Hours:
Monday to Friday: 7AM - 7PM
Weekend: 11AM - 4PM
01
Overview
Discount Mattrezzz ("we," "us," or "our") operates the website discountmattrezzz.com and our retail locations in the Rio Grande Valley, South Texas. We are committed to protecting your personal information and being transparent about how we handle it.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website or providing us with your information, you agree to the practices described in this policy.
02
Information We Collect
We collect information you provide directly to us as well as certain data gathered automatically when you interact with our website.
- Contact Information — Name, email address, phone number, and mailing address when you make a purchase, fill out a form, or contact us directly.
- Purchase Information — Products purchased, order history, and transaction details processed through our payment systems.
- Financing Applications — If you apply for third-party financing, we may collect information necessary to connect you with our lending partners.
- Email Address — When you subscribe to our newsletter or promotional emails through our website forms.
- Website Usage Data — Pages visited, time spent on site, browser type, device type, and referral sources collected automatically via cookies and analytics tools.
- Communications — Any messages you send us via email, contact forms, or social media.
- Comment Data — If you leave a comment on our website, we collect the information shown in the comment form, along with your IP address and browser user agent string. This data helps us with spam detection and site security.
- Gravatar — An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. You can review Gravatar's privacy policy at automattic.com/privacy. If your comment is approved, your profile picture may appear publicly alongside it.
- Uploaded Media — If you upload images to the website, you should avoid images that contain embedded location data (EXIF GPS). Other visitors may be able to download and extract location data from images posted on the site.
03
Email Marketing
When you provide your email address through our website, newsletter signup form, or at our store locations, we use that information to send you:
- Promotional offers, discounts, and special sales events
- New product announcements and sleep tips
- Our periodic newsletter with updates about Discount Mattrezzz
- Transactional emails related to your purchases or inquiries
Your Choice, Always. You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us directly at support@discountmattrezzz.com. We will process your request promptly.
We use industry-standard email marketing tools to manage our list and deliver communications. Your email address is stored securely and used solely for the purposes described above.
04
SMS & Text Marketing
If you provide your mobile phone number and consent to receive text messages from us, we may use that number to send you:
- Promotional offers, flash sales, and limited-time deals
- Order updates or follow-up communications related to your purchase
- Occasional announcements about new products or store events
Consent is required. We will only send you SMS marketing messages if you have explicitly opted in. Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP to any text message we send, or by contacting us at support@discountmattrezzz.com. Reply HELP for assistance.
We do not share your mobile number with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.
05
How We Use Your Information
We use the information we collect for the following purposes:
- To process your orders and fulfill purchases
- To send you promotional emails and marketing communications you have opted into
- To respond to your questions, comments, or customer service requests
- To connect you with third-party financing options when requested
- To improve our website experience, content, and product offerings
- To analyze website traffic and understand how visitors use our site
- To comply with applicable laws and legal obligations
06
We Don't Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes — ever. Your data is not a product, and we treat it with the respect it deserves.
We may share your information only in the following limited circumstances:
- Service Providers — Trusted vendors who help us operate our website and business (such as email platforms, payment processors, and analytics providers). These parties are contractually bound to use your data only to perform services for us.
- Financing Partners — Third-party lenders, only when you voluntarily apply for financing. Their use of your data is governed by their own privacy policies.
- Legal Requirements — When required by law, court order, or to protect the rights and safety of our business or customers.
- Business Transfers — In the unlikely event of a merger or acquisition, your information may transfer as part of that transaction, subject to the same privacy protections.
07
Financing Partners & Third-Party Lenders
Discount Mattrezzz offers access to third-party financing options for customers who may have limited or no credit history. This financing is provided entirely by independent lending partners — not by Discount Mattrezzz directly.
Important: When you apply for financing through our store or website, your personal and financial information is submitted directly to our lending partners and is governed by their own privacy policies and terms. Discount Mattrezzz does not store, process, or have access to your full financial or credit application data.
We encourage you to review the privacy policies of any financing partner before submitting an application. Discount Mattrezzz is not responsible for how third-party lenders collect, use, or protect your information.
08
Third-Party Links & External Sites
Our website may contain links to third-party websites, financing applications, social media platforms, or other external services. These links are provided for your convenience and do not constitute an endorsement of those sites or their practices.
Once you leave discountmattrezzz.com, this Privacy Policy no longer applies. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
- Financing application portals are operated by independent lenders
- Social media pages (Facebook, Instagram, etc.) are governed by their respective platform policies
- Any external links to vendors, brands, or partner sites operate under their own terms
We encourage you to review the privacy policy of every site you visit outside of discountmattrezzz.com.
Embedded Content from Other Websites
Pages on our website may include embedded content such as videos, images, or articles hosted on external platforms. Embedded content behaves in the same way as if you had visited those external websites directly. These sites may collect data about you, place cookies on your device, embed additional third-party tracking, and monitor your interaction with that content — including if you are logged into an account on their platform.
09
Cookies & Tracking
Our website uses cookies — small data files stored on your device — to improve functionality and understand how our site is used. These include:
- Essential Cookies — Required for the website to function properly (e.g., shopping cart, session management).
- Analytics Cookies — Help us understand visitor behavior so we can improve the site experience.
- Marketing Cookies — Used to deliver relevant advertising and track campaign performance.
- Comment Cookies — If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year so you don't have to re-enter your details on your next visit.
- Browser Detection Cookie — When you visit our login page, a temporary cookie is set to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- Login & Session Cookies — If you log into an account on our site, we set cookies to save your login session and display preferences. Login cookies last for two days; screen preference cookies last for one year. If you select "Remember Me," your session persists for two weeks. Logging out removes all login cookies.
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect some website functionality, including shopping cart and checkout features.
10
Children's Privacy
Discount Mattrezzz is a retail business intended for adults. Our website, services, and marketing communications are not directed at children under the age of 13.
We do not knowingly collect, solicit, or store personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information from our records.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@discountmattrezzz.com so we can address the situation.
11
Data Security & Retention
We take the security of your personal information seriously. We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and to be cautious when sharing personal information online.
How Long We Keep Your Data
- Comments — If you leave a comment on our site, the comment and its associated metadata (including IP address) are retained indefinitely. This allows us to recognize and approve follow-up comments automatically rather than holding them in a moderation queue.
- Account Information — For users who register on our website, we store the personal information provided in their user profile. All users can view, edit, or delete their personal information at any time (except username). Website administrators can also access and edit this information.
- Purchase & Transaction Records — Retained as long as necessary for business, tax, and legal compliance purposes.
- Marketing Data — Email and SMS opt-in records are retained for as long as you remain subscribed, and for a reasonable period afterward to document consent history.
12
Disclaimer of Warranties & Limitation of Liability
Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Discount Mattrezzz makes no representations or warranties regarding the accuracy, completeness, or reliability of any product descriptions, pricing, availability, or other content on our site.
To the fullest extent permitted by applicable law, Discount Mattrezzz shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of or inability to use our website or services
- Reliance on any information or content displayed on our site
- Unauthorized access to or alteration of your personal information
- Any errors, omissions, or interruptions in our website or services
- Actions or omissions of third-party financing partners, service providers, or linked sites
Our total liability to you for any claim arising from your use of this website shall not exceed the amount you paid to us, if any, in the twelve (12) months preceding the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.
13
Governing Law
This Privacy Policy and any disputes arising from your use of our website or services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
Any legal action or proceeding relating to this policy or your use of our website shall be brought exclusively in the state or federal courts located in Cameron County or Hidalgo County, Texas. By using our website, you consent to the personal jurisdiction of these courts.
If any provision of this Privacy Policy is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
14
Your Rights & Choices
You have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you.
- Correction — Ask us to correct or update inaccurate or incomplete information.
- Deletion — Request that we delete your personal information, subject to any legal obligations to retain it.
- Opt-Out of Marketing — Unsubscribe from marketing emails at any time via the link in any email or by contacting us directly.
- Data Portability — Request a portable copy of your data in certain circumstances.
To exercise any of these rights, please contact us at support@discountmattrezzz.com. We will respond to your request within a reasonable timeframe.
Texas Residents: If you are a Texas resident, you may have additional rights under applicable state privacy laws. Contact us for more information.
15
Where We Send Your Data
In the course of operating our website and business, your data may be transmitted to or processed by the following types of third-party services:
- Spam Detection Services — Visitor comments may be checked through an automated spam detection service to protect the integrity of our site.
- Email Marketing Platforms — Your email address is transmitted to our email service provider solely for the purpose of delivering marketing communications you have opted into.
- Analytics Providers — Anonymized or aggregated website usage data may be sent to analytics platforms to help us understand site performance.
- Payment Processors — Transaction data is transmitted securely to our payment processing partners to complete purchases. We do not store full payment card details on our servers.
- Third-Party Financing Partners — Financing application data is transmitted directly to our lending partners when you voluntarily apply. See Section 07 for full details.
All third-party service providers we work with are selected for their commitment to data security and are only permitted to use your data for the specific purposes we engage them for.
16
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
- Email: support@discountmattrezzz.com
- Website: discountmattrezzz.com
- Locations: Harlingen & Brownsville, Texas — Rio Grande Valley
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.